Returns (Updated March 2014)
Our Online return policy is simple: refunds for online purchases are availble for 25 days from the date of purchase.*** (See Special Circumstances/Exceptions below)
-Any item that has been Sized or Customized in any way ie: Rings, Bracelets, Necklaces, Earrings
-All Diamond Eternity Bands
-Any Designer Bridal Products ie: Designer Engagment Rings and Wedding Bands (Designer's included are: Tacori, Verragio, Scott Kay, Henri Daussi, Sylvie, Stardust, Calla Cut, Lieberfarb, Ritani, Christopher Designs, Kirk Kara)
-Any Ring/Pendant/Earring product made to fit a Customers Personal Diamond
-Loose Diamonds shipped loose without a mounting carry a 7 day or 1 week from the date signed for by reciepient
Processing a Return or Exchange
For all return processing please call 501-224-3433 during regular business hours 10-5:30pm CST, or email us we will issue a Return Authorization to return the item. Please only use USPS Insured Mail
An item can be exchanged for 1-1 within 30 days of purchase as long as it was not a Special Circumstances (See Above), an item that was customized, or part of a special “package deal” (i.e. engagement ring/diamond/wedding band/ jewelry combination purchase) Jones & Son often creates especially for our loyal customers.
Please Note: If you need a specific timeframe to make a return in the form of a “Personalized Return Policy” to fit your needs prior to your purchase please contact us and we will gladly set you up with one or help come up in a way to make it work...just ask!